SAP CRM Training

SAP CRM Training - Customer Relationship Management

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Description

Description

SAP CRM Training at Massive Tech – SAP Customer Relationship Management empowers you to manage all of your customer-related data and contacts. Courses for SAP CRM Training will show you how to leverage functionality for the full spectrum of CRM processes — including sales, service, marketing, and operations. Armed with an understanding of the comprehensive functionality in SAP CRM, you can manage the entire customer life cycle efficiently and intelligently. Maximize your IT investment using our latest version of customer relationship.

Prerequisites

Prerequisites

  • Application Consultant
  • Project Manager
  • IT Support
  • Super / Key / Power User
  • Overview of the SAP CRM solution Recommended
  • Business Processes in Sales Order Management
Key Features
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  • LIVE Instructor-led Classes
  • 24x7 on-demand technical support for assignments, queries, quizzes, project, etc.
  • Flexibility to attend the class at your convenient time.
  • Server Access to Massive's Tech Management System until you get into your dream carrier.
  • A huge database of Interview Questions
  • Professional Resume Preparation
  • Earn a Skill Certificate
  • Enroll today and get the advantage.
Curriculum
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  • Architecture and components
  • Introduction in People-centric CRM (PC UI)
  • Business partner
  • Organizational model
  • Product master
  • Call planning
  • Activity management
  • in mySAP CRM Sales
  • Area management
  • Opportunity
  • Management
  • Copy control
  • Quote management
  • Order management
  • Special functions in
  • quote and order
  • management
  • Pricing in mySAP
  • CRM Sales
  • Contract management
  • Rebate processing
  • Web shop administration (Web-based).
  • Superuser / user administration
  • Maintaining and explaining the product catalog (views, documents, BAdIs, product catalog export, external catalogs, Web-based maintenance.
  • Pricing in the Web shop using the Internet Pricing Configurator (IPC) – Marketing functions.
  • E-service.
  • Additional functions

Installed base management:
Service contract processing:

  • Service agreements
  • Service contracts
  • Service plans
  • Usage-based billing
  • Service order processing:
  • Resource planning
  • Service confirmation
  • Service billing
  • Product service letter
  • Warranty claims

Complaints and returns processing:

  • Complaints and returns
  • In-house repair processing

Case management

  • Introduction, terminology
  • Architecture, landscape
  • Agent functions and processes in the IC
  • Creating IC profiles
  • Configuring components
  • IC management functions – Call lists – Scripting
  • Toggle Content
  • Architecture and technology
  • Agent functions and operating the IC
  • Creating IC profiles
  • Configuring components such as the navigation bar and the transaction launcher
  • IC manager portal:
  • IC manager dashboard
  • Management call lists
  • Interactive scripting
  • IC workforce management
  • Marketing management in mySAP CRM
  • Marketing and campaign planning
  • Planning and performing marketing projects
  • Marketing Calendar
  • Overview of marketing analytics
  • Personalized mail forms
  • Segmenting business partners
  • Lead Management
  • Campaign automation
  • External List
  • Management
  • Special functions in campaign management
  • Couponing
  • CRM Middleware
  • Connecting an SAP back-end system to an SAP CRM system:
  • Messaging BDoc
  • Initial load / delta load / request
  • Data flow, configuration and monitoring
  • Connecting an external system using the XIF adapter
  • Architecture and technical configuration for field applications (mobile):
  • CRM Middleware: synchronizing BDoc and consolidated database
  • Minor / major realignment
  • Analytical CRM
  • Analytical methods:
  • Measurement (data extraction and reporting)
  • Forecasts (data mining with a decision tree, scoring, association analysis, ABC classification)
  • Optimizing (using analytical results in CRM processes)
  • Planning (CRM planning applications)
  • Interaction channel analyses
  • Customer analyses
  • Marketing analyses
  • Sales analyses
  • Service analyses

Have Any Questions?

We are happy to answer any questions and we appreciate every feedback about our work!