Description
Prerequisites
Description
SAP C4C Training at Massive Tech- In today’s market, it is important to meet customer requirements and align your sales, marketing and service business lines to provide higher customer satisfaction and also it is very important to design a cheap, integral solution that helps an organization to achieve its objectives and meet customer needs in a flexible environment. This SAP cloud for Customer (SAP C4C) is a software as a service (SaaS) which helps in the platform for sales and services.
Features of SAP C4C
- Sales Force and Marketing Automation.
- Customer Service and Support.
- Analytics and Reporting.
- Extended CRM.
- Product Technology.
Prerequisites
To learn SAP C4C Training, the professional need to have knowledge on
- Basic knowledge of SAP ERP.
- SAP CRM &
- Basic Knowledge of Sales, Services or Marketing processes.
Curriculum
Introduction to SAP Cloud for Customer
- Articulating the Functional Capabilities of SAP Cloud for Customer
Starting the Project
- Preparing for the Implementation Project
- Describing Fine Tuning
- Describing Q-Gates
Account and Contact Management
- Understanding the Basic Functions of Account and Contact Management
Products and Price Lists
- Understanding Products and Price List Concepts in SAP Sales Cloud
Organizational Structure
- Explaining the Role of an Organizational Structure in the Solution
Territory Management
- Defining Complex Territory Hierarchy Structures
User and Role Management
- Maintaining Employees and Explain What a Business User
Data Migration
- Guiding Your Customer on Which Data Should Be Migrated
Integration
- Describing Integration Scenarios with CRM and ECC
- Describing Integration with Microsoft Outlook
Notifications, Workflow, and Approvals
- Setting Up an Approval Process for Opportunities
Personalization and Extensibility
- Describing How to Use Personalization and Adaptation
Analytics Framework
- Exploring the Standard Reports and Create or Modify Views for Those Reports
Mobile
- Describing the Different Mobile Access Options
Solution Walkthrough
- Preparing an SAP Cloud for Customer Environment for Solution Walkthrough
Preparing for Go-Live
- Describing the Necessary Go-Live Activities
Have Any Questions?
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