SAP SM Training

SAP SM Training - Solution Manager

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Description

Description

SAP Solution Manager Training at Massive Tech – SAP Solution Manager is an integrated platform to align business and IT on one business process landscape and drive the “business of IT” from a common understanding of business value, business models, operating models and solution powered by IT. SAP Solution Manager 7.2 is the current release, and was made available to all SAP customers on August 15, 2016. With this release, SAP Solution Manager Training becomes a modern and integrated platform, managing the “business of IT” with four key value chains:

  • Portfolio to Project (P2P): To drive the portfolio of projects and balance business initiatives and their business value against IT capacity, skills and timelines. This provides the strategy to balance and broker a customer's portfolio, and gives a unified viewpoint across Program Management Office (PMO), enterprise architecture, and service portfolio. Data quality for decision-making is improved, and KPIs and roadmaps are available to improve business communication.
  • Requirement to Deploy (R2D): To build what the business needs, when it needs it with measured business outcome. This provides a framework for creating, modifying, or sourcing services, for support of agile and traditional development methodologies. Visibility of the quality, utility, schedule, and cost of the services SAP customers deliver is improved with continuous integration and deployment control points.
  • Request to Fulfill (R2F): To catalog, request and fulfill services. This helps IT organizations transition to a service broker model, with a single catalog with items from multiple supplier catalogs. The process efficiently manages subscriptions and total cost of services, and manages and measures fulfillments across multiple suppliers.
  • Detect to Correct (D2C): To anticipate and resolve production problems. This brings together IT service operations to enhance results and efficiency, enabling end-to-end visibility using a shared configuration model. Issues are identified before they affect users, with reduced mean time to repair.
Prerequisites
Curriculum
line
  • Identifying the System Landscape
  • Optimizing the ALM Process using SAP Solution Manager
  • Outlining the SAP Solution Manager Architecture and User Interfaces
  • Introducing the Application Incident Management Scenario
  • Introducing the Change Request Management Scenario
  • Outlining Usage Rights for SAP Solution Manager IT Service Management
  • Performing the System Preparation and Basic Configuration in SAP Solution Manager
  • Preparing the System for Incident, Problem and Request Management
  • Preparing the System for Change Request Management
  • Creating Business Partners for the IT Service Management Scenario
  • Maintaining Installed Base (IBase) Components
  • Defining and Maintaining an Organizational Model
  • Customizing the Web Client Framework
  • Using Categories to Classify Incidents and Changes
  • Granting Authorizations to Employees
  • Introducing the Incident Management Process
  • Creating Incidents
  • Processing Incidents
  • Handling Service Requests
  • Integrating Incident Management with Change Request Management
  • Introduction to Transaction Types in Incident, Problem and Change Request Management
  • Customizing the CRM Incident Transaction Type
  • Advanced Customer-Specific Customizing of the Incident Management Scenario
  • Recognizing Different Types of SAP Solution Manager Projects
  • Using Projects in Change Request Management
  • Creating a Maintenance Project
  • Creating and Approving Requests for Change
  • Processing Normal Changes
  • Processing Urgent Changes
  • Implementing Changes during the Test Phase
  • Implementing Administrative Changes
  • Documenting General Changes
  • Copying and Changing Transaction Types
  • Performing Advanced Customizing
  • Monitoring Application Incident Management and Change Request Management
  • Running Reports for Service Desk and Change Request Management
  • Describing Task Lists in Change Request Management
  • Granting Authorizations for Change Request Management
  • Controlling Project Status Switches
  • Activating and Monitoring Cross-System Object Locks
  • Configuring an Approval Procedure for Critical Transport Objects
  • Connecting SAP Solution Manager with a Third-Party Help Desk Tool
  • Connecting Mobile Devices
  • Integrating Test Management with IT Service Management
  • Retrofitting Normal and Urgent Changes
  • Performing Transports with Enhanced CTS
  • Configuring Enhanced CTS for Use in Change Request Management
  • Performing Changes with Enhanced CTS

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